Here at Shirt Pocket World Headquarters, we’re often asked about our upgrade policy, and—specifically—exactly how much v2.0 is going to cost if you already own v1.x.
Here’s the deal: SuperDuper! v2.0 will be a free upgrade for registered users of v1.x.
That said, not every major upgrade of SuperDuper! will be free. But, we promise one thing: we’ll always be fair. We truly respect and appreciate you—our users—and work like crazy to do right by you. But, we can’t do that without—well, to put it bluntly—money.
So, why is v2.0 a free upgrade?
It’s free because I wanted to reward registered users, both for their patience waiting for the new release, and for supporting us over the past year or so. You took a chance on a new product, and we’re incredibly gratified by and grateful for the response to SuperDuper!
To each and every person who registered, posted comments about SuperDuper!, and recommended us to their friends, family and colleagues: thank you! I’m sure you’re going to love the new version when it’s released. Stay tuned.
26 Jun 2005 at 06:05 pm | #
Incredibly kind Dave!
There are some apps that are just so useful, complaints are rarely heard about major revisions—SuperDuper is definitely one of those. Having said that, I’m sure there will be a lot of happy people to read this news.
26 Jun 2005 at 06:37 pm | #
Here’s hoping: happy users is what we’re striving for!
19 Jul 2005 at 11:11 pm | #
i’ve been using SuperDuper! for about a month now and it is great. i must say however, that it doesn’t seem too fair to me that i should get: 1) a great backup utility 2) peace of mind from reliable data backups 3) awesome personal tech support ... AND a free upgrade?! all for only $20?! that’s ripping YOU off, and while i’m like any guy who likes to get high quality stuff without paying much, i also want to treat you all like you’ve treated your customers, with respect! so, as strange as this may sound, is there some way that i can just give you all some extra $$ as a symbol of my appreciation?
20 Jul 2005 at 07:46 am | #
Thanks, Steve! I’m really happy that you feel that you’re getting more than your money’s worth.
We’ve never really thought about allowing users to send “additional funds”, as it’s not a typical request, but you’re welcome to send your “financial appreciation” through PayPal to “sales -at- shirt -dash- pocket -dot- com”. We’ll put it in a special “A Toast to Steve Ruddell” fund!
Seriously, though—thanks very much. Definitely appreciated.
03 Aug 2005 at 08:47 pm | #
Hi Dave, SuperDuper! was the answer to a long search for a cimple reliable backup software for my mac. You have a happy customer here, thanks!
04 Aug 2005 at 07:51 am | #
Thanks, Otterman, and welcome!
17 Aug 2005 at 10:11 am | #
So ... when does it come out?
17 Aug 2005 at 10:35 am | #
When it’s done, Happy User!
30 Aug 2005 at 04:29 am | #
Thank you, Dave, for offering a free upgrade. I also would like to contribute to an “appreciation fund.” I recommend SuperDuper every chance I get. It’s one of the best investments Mac users can make!
30 Aug 2005 at 06:46 am | #
Thanks, Steve: we’ll raise a glass to you, too!
24 Apr 2006 at 04:55 am | #
Dave, a few thoughts.
The gold standard of support is not robber barons like Adobe who scam everyone any way they possibly can. IMO $27 is not a cheap program considering what it is. That is not to say that I’m unhappy to pay that amount, it’s just to say that I don’t think it deserves special congratulations.
I’ll give you an example of a company that *does* deserve a special round of generous applause by way of comparison. I bought a copy of Zbrush 1.13 way back in 2000 it cost US$299 This is a very complex piece of software. I was promised free update up to 1.5.
As promised 1.23 was released and provided free. Then 1.5 came out, it was a *major* upgrade. Free. They spent some time developing the next versions. When it was finally announce they had a rethink and even though no one would have expected it, they decided to release it as another and *final free update*. It was a major update. It’s now 2006 and I have not paid a further cent for 6 years. Not only that but many free amazing plug ins have been developed and released.
But wait there’s more...version 2.5 will be released soon and it will be mindbending, it’s hard to imagine how much work has gone into it. The cost? I’m embarrassed and grateful to say it will also be a free update.
Super Duper is fantastic, it does just what it says on the box. It might save my ass one day. However I don’t think $27 for a program that is so popular (I see it mentioned everywhere) and relatively simple, is particularly cheap. It’s also is not dear, it’s just priced right. I cannot imagine that the next version number can really be that much of an update. I mean you’re not going to introduce a realtime animated interactive 3D gui or anything are you.
So if you feel the need to charge for the next update then by all means do so. But don’t expect my fawning gratitude. Sorry if this sounds a bit mean spirited, it isn’t meant to be, just a reality check.